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What if my dog has allergies or certain health conditions?

Please let us know what allergies your dog has during the signup process, any meals that contain the allergen will be automatically removed by our algorithm. We always recommend you consult with your vet first if your dog has serious health conditions. Our meals are made to provide perfect portioning, so your dog gets the ideal amount every time as well as have their nutritional needs met. At this time, we are unable to customize specific ingredients.

How flexible are your deliveries?

Very flexible! Change your address, rush, delay, or edit the amount of food we send. Once signed up, you can easily make these changes to your plan to your preference online under your Account Page or by sending us an email at customercare@woofly.ca

Where does Woofly ship?

We currently ship to most major cities in Western Canada, including the following:

  • Edmonton (and surrounding area)
  • Calgary (and surrounding area)
  • Vancouver (and surrounding area)
  • Regina
  • Lethbridge
  • Red Deer
  • Saskatoon
  • Kelowna
  • Kamloops

We hope to have Woofly available in Eastern Canada very soon!

Interested in starting your dog on Woofly but you aren’t in our current service area? Send us a note at customercare@woofly.ca with your city and we’ll do our best to get Woofly to your area soon.

How does shipping work? Where do you guys ship?

With our meal plans, customers receive deliveries of fresh food on a recurring subscription. Plans are customized to your dog and come in convenient serving bags to make feeding your dog easy. The food arrives frozen in an environmentally friendly box which is insulated to keep the food safe. Our deliveries are timed to make sure your dog never runs out of food and it also means you never have to run to a dog store last minute again, yay!

We currently ship to most major cities in Western Canada, including:

  • Edmonton (and surrounding area)
  • Calgary (and surrounding area)
  • Vancouver (and surrounding area)
  • Regina
  • Lethbridge
  • Red Deer
  • Saskatoon
  • Kelowna
  • Kamloops

Can I change what meals my dog wants?

Of course, if your dog isn’t liking the meals, we can always switch up the recipe in your next order. It’s as simple as making the adjustment from your Account Page.

Please note that Woofly requires changes to be submitted 4 days prior to your next order shipment.

How do I cancel my subscription?

We’d hate to see you go but canceling is easy and can be done three different ways:

  1. Login and cancel directly from your account
  2. Sending us an email at customercare@woofly.ca
  3. calling us at 1-800-858-1342

We will stop shipping your dog deliciously healthy meals from their last order. Please note that cancellations must occur 4 days prior to your next processing date due to the customized order and packaging process for Woofly. The entire team at Woofly will always do it’s best to address any concerns or problems you have with our service.

Can I pause my subscription or skip weeks?

Absolutely. You can pause your subscription from your Account Page as well as a host of other things such as updating your dogs goals.

What if my dog doesn’t like the food?

We have yet to meet a dog that hasn’t loved Woofly but if for some reason your dog doesn’t like the food, you can have him or her write us back and we’ll be sure to provide a refund.

Just kidding about the writing back, but seriously, if your pup doesn’t eat the food simply reach out to us at customercare@woofly.ca and we’ll be sure to send you a different recipe or refund your first box.

How much does a subscription cost?

Plans start as low as $1.50 per day and include free shipping. Since our meals are customized to your dog, pricing will differ depending upon your dog’s size, weight, activity level, and more. We skip the mark-up of big retail stores and deliver right to your door so you can be sure your dollar is going straight to the quality of your dog’s meal.

Why feed fresh?

We care about your dog’s health, plain and simple. Its true most pet food options contain the right levels of vitamins and nutrients for your dog to get by. Here at Woofly however, we believe your pup shouldn’t just survive but thrive!

There is scientific evidence that points to the dangers of commercial pet food manufacturing and the health benefits of a fresh food diet. With pet illnesses such as diabetes, allergens, and obesity rising at an alarming rate, we’ve seen first-hand how our fresh meals have made a positive impact in our own dog’s lives as well as our customer’s dogs to combat these health concerns.

At the end of the day, there really isn’t anything fancy we’re trying to do. Fresh, human grade ingredients for you dog, and convenience for you. 

How should I transition my dog off his/her old food to Woofly’s food?

We recommend a gradual transition to new food so their stomach doesn’t get upset. A new diet causes disruption in your dog’s microbiome (the good bugs in your dogs gut). But with a proper transition, their microbiome will adapt.

We recommend a 10 day transition with:

    • Day 1-3 serve 25% Woofly and 75% old food
    • Day 4-6 serve 50% Woofly and 50% old food
    • Day 7-10 serve 75% Woofly and 25% old food
    • Day 10+ server 100% Woofly food

How should I store Woofly’s food?

Your meals will have directions on how to properly store your dog’s food. Since we don’t use any preservatives, we recommend you keep the meals stored in your freezer and rotate them into the fridge when feeding your pup. You can feed directly from the fridge (no need to reheat). Fresh food made convenient!

Can’t I just make fresh food for my dog myself?

Of course, but research shows that many home-made meals are lacking important nutrients for your dog. With nutrient deficiencies, serious complications can arise if the recipe isn’t balanced properly. Here at Woofly, all our meals contain our proprietary Woofly Blend, a formula containing natural vitamins and minerals that fully supplement nutrients to optimal levels.

Should I consult my vet about your meals before starting my dog on it?

If that’s what makes you comfortable, absolutely! We believe every veterinarian believes in fresh, nutritionally balanced meals for dogs. Your vet can take comfort knowing we work alongside a board certified veterinary nutritionist.

How do you make my dogs meals?

Our meals are prepared by hand in our commercial kitchens where each recipe is slow cooked at low temperatures. After the meals have been cooked and cooled properly, we seal, freeze, and hand-pack them for safe shipping in convenient sized bags for your storage. Since we are subscription based, your food is made fresh and we never use any preservatives. The idea of preservative-filled kibble sitting on a shelf for over a year just doesn’t sit right with us…literally.

How do you know what my dog needs?

We work closely with our veterinarian nutritionist to determine the optimal meal plans for all types of dogs. This includes factoring in your dog’s age, breed, activity level, ideal weight, and sensitivities. By taking into account all your dog’s information, we’re able to create a plan that’s uniquely customized for him/her and meets all AAFCO and PFAC standards.

Our team is with you every step of the way to monitor your dog’s progress and you can make changes to your dogs goals directly in your Woofly account.

What kind of ingredients do you use?

All of our ingredients are human-grade and things you would put in your own healthy meals. We source from local farmers and reputable suppliers to provide high quality ingredients for your pup. All ingredients meet CFIA standards. Our meals are made fresh and you’ll never find them shelf stable or with feed-grade ingredients. We make sure your dog gets the highest quality natural ingredients.

Our recipes are designed by our board-certified veterinarian nutritionist and undergo numerous testing protocols to ensure they meet AAFCO and PFAC standards. The recipes are made to be 100% complete and balanced. We use all human-grade processes and ingredients to do so.

Check out “Our Ingredients” page in the recipe’s section for more information about some of the ingredients we use.